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Owners & Staff

Wishing you a warm Hello!

We’ve built Carlton House to be your home.


As the builders and owners of Carlton House, we are very proud of what this residence means to so many people and their families. We built Carlton House to be your home. Our goal is that you are treated as we would wish to be treated – after all, we’re getting older too!

As owners, we participate in activities and special events at Carlton House on a regular basis. You will get to know us and we will get to know you. We do not have a head office in Toronto to report to and no one is telling us to cut corners. In fact, we just keep shooting for the moon so that you can live your best life and Carlton House remains the very best of what Victoria has to offer.

Don’t ever hesitate to communicate with us. We are here for you – as is our outstanding and passionate Executive Director Philippe Couveignes and his dedicated staff.

Sincerely,

Steve Clark, Betsyn Clark, Rod Prewett and Judi Prewett

Leadership Team

Philippe Couveignes

Executive Director

Philippe brings over 30 years of hospitality experience both in France and Canada, including 11 years as Manager of Hospitality Services within Carlton House. This experience has provided Philippe with the knowledge and expertise to become the Executive Director. Philippe believes that life at Carlton House strike ‘a perfect balance between living at home and enjoying a resort’, and he strives to ensure that residents feel welcome and that their expectations are met.

Shelley de Hoog

Manager of Community Relations

Shelley has over thirty years of management experience in retirement residences and hotels in Victoria. Shelley was born in Alberta but raised in Victoria where she began her hospitality career at the Empress as a teenager while she was attending art school. She discovered her passion for hospitality and serving seniors and decided to continue on this career path. Her spare time is spent dabbling in the arts with multi-media painting and creating crafts. You must come to see what lovely displays Shelley has created at Carlton House!

Jeff Chan

Executive Chef

A highly talented, creative and award-winning chef, Jeff brings a wealth of experience, artistry and professionalism to his role. With more than 25 years’ experience in a diverse array of culinary settings, Jeff has honed his skills developing creative fine dining menus and supervising well-respected kitchens. We are proud to have a chef with such talent and vision on our team.

Seann Nielsen

Building Services Manager

Seann is kind, compassionate and efficient. He sincerely believes in being responsive to everyone’s needs and is always quick to lend a hand. With his diverse maintenance background he enjoys maintaining Carlton House and assisting residents in any way he can.

Lois Barry

Dining Room Manager

Lois is in charge of the well-being of Residents in our Dining Room. Lois brings over twenty-five years of hospitality experience in fine dining and catering from well-known places such as the Uplands Golf Course and the Victoria Yacht Club, where she has gathered an extensive knowledge of fine dining services and managing special catering events. This background, enhanced by her warm and sociable way of caring for individuals, translates to the enjoyable, relaxed atmosphere you’ll find in our Dining Room.

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