Meet Our Team


Carlton House is owned by Victoria residents Steve Clark, Rod and Judi Prewett of Carlton House Properties Ltd. The owners are frequent visitors to Carlton House, and attend many of the special events.

Management Team

Carlton House is comprised of a team of dedicated people committed to making a difference through the enhancement and support of all our residents. Our strengths are our people as we use our expertise and reputation to work towards our vision of being the “Retirement Residence of Choice”.



philippe3-1Philippe Couveignes
Executive Director
Philippe brings over 30 years of hospitality experience both in France and Canada, including 11 years as Manager of Hospitality Services within Carlton House. This experience has provided Philippe with the knowledge and expertise to become the Executive Director. Philippe believes that life at Carlton House should be ‘a perfect balance between home and a resort’, and he strives to ensure that residents feel welcome and that their expectations are met.


Website ShelleyShelley de Hoog
Manager of Leisure Services and Community Relations
Shelley has over thirty years of management experience in retirement residences and hotels in Victoria. Shelley was born in Alberta but raised in Victoria where she began her hospitality career at the Empress as a teenager while she was attending art school. She discovered her passion for hospitality and serving seniors and decided to continue on this career path. Her spare time is spent dabbling in the arts with multi-media painting and creating crafts. You must come to see what lovely displays Shelley has created at Carlton House!


Website JeffJeff Chan
Executive Chef
A highly talented, creative and award-winning chef, Jeff brings a wealth of experience, artistry and professionalism to his role.  With more than 25 years’ experience in a diverse array of culinary settings, Jeff brings his honed skills of creative development of fine dining menus, and supervision of well-respected kitchens. We are proud to have a chef with such talent and vision on our team.



seannSeann Nielson
Building Services Manager

Seann is kind, compassionate and efficient.  He sincerely believes in being responsive to everyone’s needs and is always quick to lend a hand.  With his diverse maintenance background he looks forward to maintaining Carlton House and assisting residents in any way he can.


ShantiShanti Davis
Manager of Financial Services
Shanti began her journey at Carlton House as a Front Desk Concierge.  Over the past several years, along with her love of working and interacting with Seniors, Shanti has acquired many valuable skills in finance and bookkeeping.  In November 2016, Shanti was promoted to the Manager of Financial Services, where she continues to expand her knowledge and expertise. Shanti will graduate from the University of Victoria with her Child & Youth Care degree in 2018. Many of the skills and experiences she has developed from this program are transferable to her work with Seniors at Carlton House. Her passion for helping others stems from her strong beliefs in diversity, empowerment, and community.



Lois Barry
Maître D’
Lois is in charge of the well-being of Residents in our Dining Room. Lois brings over twenty-five years of Hospitality experience in fine dining and catering from well-known places such as  the Uplands Golf Course and the Victoria Yacht Club, where she has gathered an extensive knowledge in fine dining services and managing special catering events. This background, enhanced by her warm and sociable way of caring for individuals, translates to the most enjoyable, relaxed atmosphere as is evidenced in our Dining Room.


Carlton House is a wonderful place to live. The management is an impressive team whose leadership reflects the cooperation and cheerfulness of both staff and residents. ~ Merrill Cook