Frequently Asked Questions


What does “independent living” mean?

At Carlton House, “independent living” means enabling already healthy, independent seniors to lead even more independent, active lives. We offer rental accommodation as well as a range of supportive services, including meal preparation, housekeeping, transportation, leisure programming and social opportunities. There is no nursing staff on-site, however personal/home care services are available through separate agencies at an additional cost.

What will happen if I get sick or my care needs extend beyond those for which Carlton House can provide?

There is a common misconception that Carlton House, as an independent living residence, is an intermediate step between your home and an assisted or long-term care facility. In reality, only a handful of our residents will ever need to “move out” to a place that provides medical care, and we do everything we can to keep you here so long as this is a safe place for you to be. We work with a number of home care providers and will gladly provide recommendations. Should you ever desire or need to move to a residence that provides a higher level of care, our experienced management team is well-qualified to advise and assist you and your family in selecting one that meets your needs.

Is there a waiting list for Carlton House? How does it work?

Yes. However, we do occasionally have suites available for those wishing to move right away, so it never hurts to call and enquire. We do maintain a waitlist of future residents, and we ask people to get in touch when they think they’d like to move within the next three to four months. At that point, you can tell us exactly what type of suite you’d prefer, and we will ask you for a $500 refundable deposit. Most of the time, we are able to welcome new residents to Carlton House within a few months of their ideal move-in date.

Can I come try it out for a few days?

Unfortunately, as all of our suites are usually rented to full-time residents, we are unable to accommodate overnight stays. However, we would love to have you come visit us, enjoy a meal and get an idea of what life at Carlton House is all about. A great way to get to know not only our staff but our residents as well is to attend an event. Give us a call to find out what we’re up to this month, or get your name on our mailing list, and we’ll let you know the next time we’re hosting a Hawaiian luau or Western hoedown!

If you are thinking about a move consider the peace of mind you will have at Carlton House. The comfort level is beyond expectation. The staff here is excellent. The people are pleasing to talk to. You never have to worry about being left alone again. ~ David McAlary